Coronavirus Update: The Neff Company production operations are closed until further notice due to the Coronavirus. Orders can still be placed using our online Jacket Shop and Patch Builder and those orders will be processed. Unfortunately, those orders will not start in production until our offices resume operations after the mandated closures.

Should you need to contact us you can do so at neffcontactus@jostens.com and we will get back to you as soon as we possibly can.

Thank you for your continued support of Neff.

Production Time, Shipping and Returns

Production Time

Each Neff product has an estimated Production Time. Production Time includes order processing and manufacturing time (when applicable) for custom and non-custom products.

To estimate delivery time, add the estimated Production Time to your shipping preference.


Shipping Policy

Neff offers UPS shipping to any U.S. destination. For shipping outside of the U.S., please call 1-800-232-6333 X 5052.

Shipping options include:

  • UPS Ground
  • UPS 3 Day Select
  • UPS 2nd Day Air
  • UPS Next Day Air
  • UPS Next Day Air Early A.M.

Shipping cost for each option is listed on checkout page.


Neff Return Policy

Neff stands behind the quality of every product we sell.

For all purchases, Neff offers a full refund, credit or exchange for any product with a defect in materials or workmanship.

All returns must be made within 90 days of receipt of the products.

Please call customer service at 1-800-232-6333 for any return or exchange questions.

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