Production Time, Shipping and Returns

Production Time

Each Neff product has an estimated Production Time. Production Time includes order processing and manufacturing time (when applicable) for custom and non-custom products.

To estimate delivery time, add the estimated Production Time to your shipping preference.

Shipping Policy

Neff offers UPS shipping to any U.S. destination. For shipping outside of the U.S., please call 1-800-232-6333 X 5052.

Shipping options include:

  • UPS Ground
  • UPS 3 Day Select
  • UPS 2nd Day Air
  • UPS Next Day Air
  • UPS Next Day Air Early A.M.

Shipping cost for each option is listed on checkout page.

Neff Return Policy

Neff stands behind the quality of every product we sell.

For all purchases, Neff offers a full refund, credit or exchange for any product with a defect in materials or workmanship.

All returns must be made within 90 days of receipt of the products.

Please call customer service at 1-800-232-6333 for any return or exchange questions.

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